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Data

Request data deletion for a plan change

Downgrading your plan? Request deletion of data from the modules you will no longer use. Your account stays active — only the selected module data is removed. We process requests within 30 days.

When to use this form

Use this form when you are downgrading your CromaHR plan and want data from modules you no longer have access to deleted. Your account and login remain active — only the data from the modules you select below is removed.

Typical scenarios:

  • Enterprise → Professional: you may lose access to advanced analytics, workforce forecasting, or succession planning. Request deletion of that data.
  • Professional → Starter: you may lose access to performance management, training records, or case management. Request deletion of that data.
  • Any plan change where you no longer use certain modules and want their data purged.

This is not account deletion. If you want to delete your entire CromaHR App account and login, use the account deletion page instead. This form only removes data from specific modules while keeping your account active.

What we delete

We remove the data stored in the modules you select — for example, performance review scores, training records, appraisal history, case files, or analytics reports. We confirm exactly what will be deleted before processing your request.

What we do not delete

  • Your account login and authentication credentials
  • Core employment and payroll records (salary, payslips, statutory deductions, leave, attendance) — controlled by your employer
  • Data we are legally required to retain

How long it takes

We process data deletion requests within 30 days of receiving them, as set out in our Privacy Policy. We will confirm by email once the deletion is complete.

Other ways to request

Email our Data Protection Officer at privacy@cromainteractive.com with the subject "Data deletion request — plan downgrade".

Your rights

Under the data protection law that applies to you, you have the right to access, correct, delete, and restrict the processing of your personal data, and to complain to your local data protection authority. See our Privacy Policy for the full list of rights.

Submit your data deletion request

Tell us which modules you want data deleted from. Fields marked with * are required.

The email address you use to sign in to the CromaHR App.

Select all modules whose data you want removed. We will confirm the exact data to be deleted before processing.

Prefer to email? Contact privacy@cromainteractive.com with the subject "Data deletion request — plan downgrade".

Your request has been received

Thank you. Our Data Protection Officer will review your request and confirm exactly which data will be deleted before processing it. We aim to complete this within 30 days.

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